At Harmonis Clinic, we believe it is essential that you feel heard, respected, and safe. We are committed to providing care with attention, expertise, and integrity. However, it is possible that you may not be fully satisfied with a treatment or interaction. We appreciate it when you share your concerns with us so that we can look for a suitable solution together. Your feedback helps us continuously improve the quality of our care
You may discuss your concern or complaint with us at any time:
A conversation often clarifies the situation and can resolve misunderstandings quickly.
If you prefer to submit your complaint in writing, you can do so by:
Harmonis Clinic - Attn: Complaints Procedure
Rijnstraat 36B
3441 BT Woerden
The Netherlands
After receiving your complaint, we will contact you as soon as possible. We aim to respond or find a solution within three weeks.
If no suitable solution is found, you may contact an independent complaints officer through DOKh (Door Ondersteuning Kwaliteit in de huisartsenzorg), an organisation recognised under the Dutch Wkkgz (Quality, Complaints and Disputes in Healthcare Act).
With agreement from both parties, a telephone or in-person mediation meeting can take place.
The treating physician or practitioner will provide a written response or judgment within six weeks of receiving your complaint. If more time is needed, this period may be extended once by a maximum of four weeks. You will be informed about this extension in time.If you agree with the outcome, the complaint is closed.If you do not agree, you may escalate the matter by submitting a formal dispute.
If your complaint is not resolved to your satisfaction, you may submit a dispute to the independent DOKh Disputes Committee within six months of receiving the practitioner’s written judgment.
